This is infuriating and embarrassing! I can only hope this draws more attention to the opacity and unfairness of our current DHS + No-Fly List.
US Department of Homeland Security officials provided no explanation for why the country refused to allow the family of 11 to board the plane even though they had been granted travel authorization online ahead of their planned 15 December flight.
… the airline told them that they would not be refunded the $13,340 cost of their flights. They were also forced to return everything they bought at the airport’s duty-free shops before being escorted from the airport.